By Brooke Foster
When it comes to customer service, Alabama High School Athletic Association (AHSAA) Assistant Director Denise Ainsworth knows Alfa Insurance covers all the bases.
She joined Alfa as a young educator taking advantage of the company’s teacher discounts. Ainsworth has built on that relationship through AHSAA, which Alfa proudly supports as a corporate sponsor. Alfa’s investment funds programs that grow, guide and instill leadership in students across the state.
“Alfa not only cares about high school athletics, but it also care about the lessons taught through athletics,” she said. “They are invested in students and their futures.”
Over the years, Ainsworth and her husband, Ralph, have curated a deep-seated relationship with Alfa Agent Ryan Stubblefield. The relationship has paid dividends — and shows how Alfa cares for its customers.
Alfa District Manager Steve Allen said going the extra mile is essential to Alfa — and its core values of faith, family, community and integrity.
“It’s always rewarding to hear that one of our agents has truly taken the additional step in providing exceptional customer service to our members,” Allen said. “It’s about providing more than just insurance. It’s about being there every step of the way and making sure that we not only provide exceptional service but also develop a relationship with our customers. Ryan is one of many agents who takes it to the next level when it comes to customer service. For that, we are proud to have him on our team.”
Several years ago, the Ainsworths were glued to the TV as tornadoes and damaging winds barreled toward their Wetumpka home.
Stubblefield was simultaneously watching the news and noticed a storm headed the Ainsworths’ way around 11 p.m. He reached for his phone, scrolled to Ainsworth’s name and made sure the couple was weather-aware.
“Having worked at Alfa for more than 10 years, I’ve learned that one thing our customers truly appreciate is the great service Alfa provides,” Stubblefield said. “If the situation was reversed, I know I’d want to have an agent I could trust no matter what storms life throws our way.”
Scoring big, beating the competition and teamwork. It’s all a part of the process to becoming a champion — on the field or at Alfa, he added.
Alfa’s goal is to be champions of service to customers and the community, Allen said.
Ainsworth knows what it takes to be a champion. From coaching her own teams to state championship titles, leading athletic programs at a local River Region school, and promoting one of the state’s interscholastic athletic programs within public, private and parochial institutions, she said knowing their insurance agent was thinking about them in the middle of a storm confirmed her family’s faith in Alfa.
“Since then, I’ve known we can always count on Ryan and Alfa to watch out for us. We trust the values Alfa Insurance operates on,” she said.
Ask your local Alfa agent about auto insurance discounts for teachers.